Adding value where and whenever it is needed - your extra pair of eyes.
Melrose Membership:
Our mission is to give our customers the support they need to run a successful business.
As a subscriber to a Melrose subscription service you are entitled to use our helpline for those day to day licensing, staffing and business queries that others charge for.With Melrose the money clock is not always ticking. In addition there is the benefit of access to special terms from a growing number of pub suppliers in the South West.
Diagnostic Study:
A full review of your business analysing your expectations, the current reality and where appropriate what is needed to get back on track. This involves critical observation of operations and methods, interviewing management and staff, and evaluating their performance plus a detailed analysis of financial performance. Their view is of particular value in refocusing staff and management in working for a common goal.
Mystery Guest visit and report:
An experienced professional will visit your premises in the guise of normal customer.A detailed report will follow highlighting the quality of the experience including, where appropriate; booking, service, lay out, ambiance, menu, food quality, opportunities missed and advice on how the experience could have been improved.
The Melrose Catering Experience: Food for thought.
Making the most of your catering potential has become increasingly more important in the search for additional profits. However with a seemingly constant stream of new legislation and ever more discerning customers it is increasingly difficult to get and stay ahead of the competition. We at Melrose have the experienced consultants to:
- Assist with Kitchen Design.
- Advise on and source kitchen equipment.
- Help with menu planning and pricing.
- Source suppliers and keep costs down.
- Increase awareness of opportunities for profit and safeguards to avoid losses.
- Implement kitchen hygiene and safety procedures.
- Institute logistical staffing/rota systems.
- Training your staff to sell up and enhance the customer experience.
Risk Assessment
Health and Safety is an area of increasing scrutiny by the authorities!
If you run a big business or operate as a one-man band the law states you must carry out systematic health and safety, and fire risk assessments. There is evidence that the Health and Safety Executive are becoming more active in checking that employers are meeting their legal obligations. Failure to have one, may lead to fines or imprisonment.The expectation is that insurers will be asking for evidence that a risk assessment is in place in order to defend against claims.
The Risk Assessment is the declaration of the employer's intent to provide and maintain, so far as is reasonably practicable, a safe and healthy working environment and to enlist the support of employees towards achieving these ends. The employer should sign the statement, to demonstrate commitment to managing health and safety.
A Risk Assessment under this definition requires that you identify what in your workplace could cause harm to you, your employees or members of the public/customers.
The Assessment consists of 5 parts, which are:
- Identifying significant hazards.
- Deciding who might be at risk and how.
- Evaluating the risk and whether sufficient precautions are in place. Prioritising action.
- Recording the findings in writing if you have more than 5 employees. (However we recommend those with smaller numbers keep written evidence).
- Reviewing your assessments regularly.
Staff need to be involved with the process and once completed sign to confirm they have been made aware of the dangers etc.
While you can do your own risk assessment it may not meet the requirements of the HSE, The Act itself talks of a competent person carrying out the assessment.
Melrose will carry out a Risk Assessment on your behalf.
Our consultant will visit your premises, large or small, to carry out an audit of your existing practices and procedures, and produce a full report detailing the risks apparent on the day on which the audit was carried out.
Risk Assessments should be reviewed periodically and whenever there are significant changes in the workplace.
